Privacy Policy

Patient Privacy

How do we protect your protected health information (PHI)?

Here at Living Well Functionally, we strive to ensure patient-provider communication is efficient and secure. To meet HIPAA compliance, we use a variety of services that meet compliance requirement. When signed-on as a patient, you will be provided access to Healthie. This system serves as both your electronic health record and your secure messaging with the provider. Additionally, our voice and fax systems are provided by a compliant service provider.

What services are not HIPAA compliant?

E-mail, web contact form, and text messages are not HIPAA compliant. These tools are meant for establishing basic contact and coordinating scheduling without medical and health details. While you as sender may send whatever you wish, we ask that you limit what is transmitted to only essential and non-PHI information. If we receive any contact that falls under PHI information, we will respond via other secure means (i.e. Healthie or call from our main phone line).

How we protect your contact information?

Your collected contact information will solely be first party use between patient, provider at Living Well Functionally, and subsequent referral to another provider or pharmacy service.

Text Messaging:

By opting-in to text messaging, you agree to receive text messages at the provided number from Living Well Functionally. Message frequency varies, and standard message and data rates may apply. You have the right to OPT-OUT receiving messages at any time. To OPT-OUT, reply "STOP" to any text message you receive from us. Reply HELP for assistance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.